Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRWSLS001 Mapping and Delivery Guide
Process product and service data
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SIRWSLS001 - Process product and service data |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to use business technology to maintain and process business to business sales, customer service and related product data.This unit applies to sales and administrative staff who work under supervision and within established administration policies and procedures.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a wholesale environment. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: a computerised business sales system and associated documentation, product information and customer records organisational policies and procedures for sales system administration. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Sales |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Follow data processing procedures. |
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Element: Monitor customer sales. |
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Element: Maintain product database. |
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Element: Determine customer needs from data. |
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